We know that the HMRC Time to Pay phone lines (0800 0159559) are really busy again today.
Our advice to anyone trying, but failing, to get through, is to keep a log of the calls to evidence your attempts. In the meantime, you should only pay what you can comfortably afford to do so, on time. It’s our expectation that HMRC has to be lenient in these unprecedented times.
Despite the additional call handlers, the system just can’t cope at the moment with the sheer volume of calls.
The lines are open 8am to 8pm Monday to Friday and 8am to 4pm on Saturday.