Our guest blogger Kristy Davies-Sumpter shares her top tips to improve customer service:
Don’t make assumptions
It’s so easy to understand what your customers want from your product or service, just ask them.
Completing yearly relationships surveys with your clients will help you shape the future of your business based on the”voice of the customer”.
Happy Employees = Happy Customers
Values your employees, treat them well, listen to them and communicate to them regularly.
Studies show that a happy work force has a positive impact on your customer’s experience.
How easy are you to do business with?
Map out your customer journey and ask yourself, how customer focused is it?
Take a close look at all the customer touch points throughout the journey and see where you can make improvements. #loveyourcustomers
Get the team involved
Everyone plays a part in the customer journey; teams working collaboratively are way more effective than those that work in silos.
Nominate champions within each area of the business to work on improving customer touch points and developing areas that could do with a little more love.
If you’re an ambitious entrepreneur and keen to get the ball of success rolling, get in touch with Inspire’s team of expert business advisors. Call 0800 0776410 or email [email protected]
Kristy Davies-Sumpter, customer experience expert and MD of Zest Consultancy.